Élysée Boutique

General Terms and Conditions of Sale of Goods to Consumers

Version dated 3 November 2025

Preamble

These general terms and conditions of sale (hereinafter the “Terms and Conditions” or the “GTCs”) apply to any purchase made by a consumer (hereinafter the “Buyer”) on the website https://www.boutique.elysee.fr/ (hereinafter the “Website”) from ARBORESHOP, a simplified joint-stock company (SAS) with share capital of €10,000, registered with the Paris Trade and Companies Register under number 887 548 311, whose registered office is located at 84 rue de Patay, 75013 Paris, France. Email: contact@boutique.elysee.fr (hereinafter “ARBORESHOP” or the “Seller”).

Through the Élysée Boutique website, ARBORESHOP sells products of the Presidency of the French Republic.

The purpose of these Terms and Conditions is to govern the sale and delivery of products ordered by consumers from ARBORESHOP via the Website.

They can be accessed and printed at any time via a hyperlink available on the Website’s home page.

Important

Any order placed on the Website necessarily implies the Client’s unconditional acceptance of these Terms and Conditions.

Article 1 – Entire Agreement

These Terms and Conditions set out the entire obligations of the parties. The Buyer is deemed to accept them without reservation.

These Terms and Conditions apply to the exclusion of all other terms, in particular those applicable to in-store sales or sales through other distribution and marketing channels.

They are available on the Website https://boutique.elysee.fr/ (the “Website”) and shall prevail, where applicable, over any other version or any contradictory document.

The Seller and the Buyer agree that these Terms and Conditions exclusively govern their relationship. The Seller reserves the right to amend its terms and conditions from time to time. They shall apply as soon as they are posted online.

If a sales term is missing, it shall be governed by the practices in force in the distance-selling sector for companies having their registered office in France.

These Terms and Conditions shall remain valid until their next update.

Article 2 – Purpose

The purpose of these Terms and Conditions is to define the parties’ rights and obligations in the context of the online sale of goods offered by the Seller to the Buyer via the Website https://boutique.elysee.fr.

The Buyer declares that they have read and accepted these Terms and Conditions prior to their immediate purchase or placing an order. In this respect, they are enforceable against the Buyer in accordance with Article 1119 of the French Civil Code.

Article 3 – Pre-contractual Information

3.1 The Buyer acknowledges that, prior to placing the order and entering into the contract, they were provided, in a clear and comprehensible manner, with these Terms and Conditions and all the information listed in Article L. 221-5 of the French Consumer Code.

3.2 The following information is provided to the Buyer clearly and comprehensibly:

the essential characteristics of the goods;
the price of the goods;
all additional costs of transport, delivery or postage and any other possible charges;
in the absence of immediate performance of the contract, the date or period within which the Seller undertakes to deliver the goods, regardless of their price.

3.3 The Seller provides the Buyer with the following information:

its corporate name, the geographic address of its place of business and, if different, that of its registered office, its telephone number and email address;
terms of payment, delivery and performance of the contract, as well as the procedures provided by the professional for handling complaints;
in the case of a sale, the existence and procedures for exercising the statutory conformity guarantee provided for in Articles L. 217-1 et seq. of the French Consumer Code, the guarantee against hidden defects provided for in Articles 1641 et seq. of the French Civil Code, and, where applicable, the commercial guarantee and after-sales service referred to in Articles L. 217-15 and L. 217-17 of the French Consumer Code.

Article 4 – Orders

The Buyer may place an order online from the online catalogue using the form provided, for any product, subject to availability of stocks.

If an ordered product is unavailable, the Buyer will be informed by email.

For the order to be validated, the Buyer must accept these Terms and Conditions by clicking where indicated. The Buyer must also choose the delivery address and method, and finally validate the method of payment.

The sale shall be considered final:

after the Seller sends the Buyer an email confirming acceptance of the order; and
after the Seller has collected payment in full.

Any order implies acceptance of the prices and descriptions of the products available for sale. Any dispute in this respect will take place within the framework of a possible exchange and the guarantees mentioned below.

In certain cases, in particular non-payment, incorrect address or other problem on the Buyer’s account, the Seller reserves the right to block the Buyer’s order until the problem is resolved.

The order for that Product may then be cancelled and refunded, while the remainder of the order remains firm and final.

For any question relating to order tracking, the Buyer must email: sav@boutique.elysee.fr. The Buyer may also request a call-back from the boutique’s customer service.

Article 5 – Electronic Signature

Providing the Buyer’s bank card number online and final validation of the order shall constitute proof of the Buyer’s agreement to:

the exigibility of the sums due under the invoice; and
the signature and express acceptance of all operations carried out.

In case of fraudulent use of the bank card, the Buyer is invited, as soon as such use is noticed, to contact the Seller and their bank.

Article 6 – Order Confirmation

Upon confirming the order, the Seller provides the Buyer, by email, with a copy of the contract previously accepted by the Buyer, confirming the parties’ express commitment.

Article 7 – Evidence of the Transaction

Computerised records, kept in the Seller’s computer systems under reasonable security conditions, shall be considered proof of communications, orders and payments between the parties. The archiving of order forms and invoices is carried out on a reliable and durable medium that can be produced as evidence.

Article 8 – Product Information

The products governed by these Terms and Conditions are those listed on the Seller’s website and indicated as sold and shipped by the Seller. They are offered subject to availability.

The products are described and presented as accurately as possible. However, if errors or omissions occur in this presentation, the Seller cannot be held liable.

Product photographs are not contractually binding.

Article 9 – Prices

The Seller reserves the right to modify its prices at any time, but undertakes to apply the prices in force as indicated at the time of the order, subject to availability on that date.

Prices are indicated in euros. They do not include delivery costs, which are charged in addition and indicated before the order is validated. Prices include VAT applicable on the order date; any change in the VAT rate will automatically be reflected in the price of products in the online boutique. Payment of the total price must be made at the time of the order. Under no circumstances may the sums paid be considered as deposits or down payments.

If one or more taxes or contributions, in particular environmental ones, are created or modified, whether increased or decreased, this change may be reflected in the selling price of the products.

Article 10 – Payment Method

This is an order with an obligation to pay, which means that placing the order implies immediate payment by the Buyer.

Payment is made by bank card via the secure payment module of bank SG.

The Seller reserves the right to suspend order processing and any delivery in case of refusal of payment authorisation by officially accredited bodies or in case of non-payment.

The Seller further reserves the right to refuse to deliver or honour an order from a Buyer who has not fully or partially paid for a previous order or with whom a payment dispute is being administered.

The Seller has implemented an order verification procedure designed to ensure that no one uses another person’s bank details without their knowledge.

As part of this verification, the Buyer may be asked to email the Seller a copy of an identity document and proof of address. The order will then be validated only after the Seller has received and verified these documents.

Payments made by the Buyer shall be deemed final only after the Seller has actually received the amounts due.

The Buyer warrants that they are fully authorised to use the payment card to pay for their order and that the means of payment provide access to sufficient funds to cover all costs resulting from use of boutique.elysee.fr.

Article 11 – Product Availability – Refunds – Termination

Except in cases of force majeure or during periods of closure of the online boutique, which will be clearly announced on the website home page, the shipping times will be as indicated below, subject to stock availability. Shipping times run from the order validity date indicated in the order confirmation email.

For deliveries in mainland France, the order preparation and shipping time is three (3) business days from the day after the sale becomes final as provided in Article 4.

Delivery times vary depending on the carrier chosen by the Buyer when placing the order. The Seller can in no event be held liable for delivery delays attributable to the carrier.

For an order including a pre-ordered/out-of-stock product, the order will be dispatched in a single shipment as soon as all ordered products are available.

If the agreed delivery date or deadline is not met, before terminating the contract the Buyer must instruct the Seller to perform within an additional reasonable period.

If performance has not occurred by the end of that new period, the Buyer may freely terminate the contract.

The Buyer must carry out these successive formalities by registered letter with acknowledgment of receipt or by a written notice on another durable medium.

The contract shall be deemed terminated upon receipt by the Seller of the letter or written notice informing it of such termination, unless the professional has performed in the meantime.

However, the Buyer may immediately terminate the contract if the dates or deadlines referred to above constitute an essential condition of the contract for the Buyer.

In such case, when the contract is terminated, the Seller must reimburse the Buyer for all sums paid, no later than fourteen (14) days from the date on which the contract was cancelled.

Pursuant to Article L. 242-4 of the French Consumer Code, when the professional has not reimbursed the amounts paid by the consumer, the sums due are automatically increased:

by the legal interest rate if the refund occurs no later than ten (10) days after expiry of the fourteen (14) day period referred to above;
by 5% if the delay is between 10 and 20 days;
by 10% if the delay is between 20 and 30 days;
by 20% if the delay is between 30 and 60 days;
by 50% if the delay is between 60 and 90 days; and
by an additional five points for each new month of delay up to the price of the product, then at the legal interest rate.

It being understood that either the professional offers to collect the goods themselves, or may defer the refund until the goods have been recovered or until the consumer has provided proof of shipment of the goods, the applicable date being that of the first of these events.

If an ordered product is unavailable, the Buyer will be informed as soon as possible and may partially cancel the order. The Buyer may then choose either a refund of the sums paid for the unavailable product, no later than thirty (30) days from payment, or an exchange of the product.

Article 12 – Delivery Terms

Delivery means the transfer to the consumer of physical possession or control of the goods. Delivery takes place only after payment has been confirmed by the Seller’s bank.

Products will be sent to the delivery address indicated by the Buyer.

The amount of delivery charges and delivery times varies according to the delivery method and the destination country.

Delivery charges are quoted inclusive of all taxes.

The amount of these charges is communicated to the Buyer before final validation and payment of the order.

Products ordered are delivered according to the following methods:

Tracked Letter (Lettre suivie):

Delivery method reserved for small items that can be delivered directly to the letterbox. As an indication, the delivery time for Tracked Letters is two (2) business days from collection. The Tracked Letter is delivered to the letterbox at the address indicated on the item.

Colissimo France – Home delivery without signature:

Once the parcel has been prepared by the Seller, it will be delivered within an indicative period of 48 hours, directly to the Buyer’s letterbox. If the letterbox is too small and the Buyer is absent, a delivery notice is left, allowing the Buyer to choose online a new delivery date within six (6) business days or to collect the parcel the next day from 3 p.m. at the post office chosen by the Buyer. If no choice is made, the Buyer may collect the parcel from their designated post office within fourteen (14) days. Track your parcel at any time on www.laposte.fr.

Colissimo France – Home delivery with signature:

The parcel will be handed over to the Buyer upon signature and presentation of an identity document. In case of absence, a delivery notice will be left so that the Buyer can collect the parcel at the post office. If the characteristics of the Product do not allow deposit at a post office, the carrier will contact the Buyer as soon as possible to arrange a delivery appointment. If absent on the scheduled delivery date and time previously agreed, the Buyer must contact ARBORESHOP Customer Service to set a new delivery date. ARBORESHOP can be reached by email at contact@boutique.elysee.fr or via the contact form available at: https://boutique.elysee.fr/nous-contacter. In this case, additional fees to arrange a new delivery may be charged as follows: shipping costs will be invoiced again to the Client.

Products are delivered to the address indicated by the Buyer when placing the order on the Website; the Buyer must ensure its accuracy. Any parcel returned to the Seller due to an incorrect or incomplete delivery address will be reshipped at the Buyer’s expense. At the Buyer’s request, an invoice may be sent to the billing address rather than the delivery address by selecting the relevant option on the order form.

If the Buyer is absent on the day of delivery, the carrier will leave a delivery notice in the letterbox, enabling the Buyer to collect the parcel at the place and within the period indicated.

If, at the time of delivery, the original packaging is damaged, torn or open, the Buyer must check the condition of the items. If they have been damaged, the Buyer must refuse the parcel and note a reservation on the delivery slip (parcel refused because open or damaged).

The Buyer must indicate on the delivery slip, in the form of handwritten reservations accompanied by their signature, any anomaly concerning the delivery (damage, missing product compared with the delivery slip, damaged parcel, broken products).

This verification is deemed to have been carried out once the Buyer, or a person authorised by them, has signed the delivery slip.

The Buyer must then confirm these reservations to the carrier by registered letter no later than two (2) business days following receipt of the item(s) and send a copy of this letter by email or ordinary post to the Seller at the address indicated in the legal notices on the Website.

Colissimo International – Home delivery with signature:

If the Buyer is absent on the day of delivery, the carrier will leave a delivery notice in the letterbox, enabling the Buyer to collect the parcel at the place and within the period indicated.

This verification is deemed to have been carried out once the Buyer, or a person authorised by them, has signed the delivery slip.

Any customs duties applied by the destination country will be borne by the Buyer.

DHL International – Home delivery with signature:

Products are delivered to the address provided by the Buyer when placing the order on the Website; the Buyer must ensure its accuracy.

The parcel will be handed over to the Buyer upon signature and presentation of an identity document.

Any customs duties applied by the destination country will be borne by the Buyer. For the United States, an 18% tax will be charged to the Buyer.

Mondial Relay – Delivery to a Pickup Point:

Depending on the information provided by the Client, the parcel recipient will be notified of the arrival of their parcel by email and/or SMS.

If delivery to the destination Pickup Point is impossible, MONDIAL RELAY may deliver the parcel to the nearest available Pickup Point and will notify the recipient.

The parcel is handed over to the recipient upon presentation of an identity document and a digitised signature on the Pickup Point terminal. The signature on the electronic terminal, as well as its reproduction, constitute proof of delivery of the parcel to the recipient, and the parties recognise that this signature has the same legal value as a handwritten signature.

Parcels are handed over to a proxy of the recipient upon presentation of an identity document of the proxy and an identity document of the recipient.

Retention period:

Parcels are available at the Pickup Point and/or Lockers for eight (8) calendar days.

Parcels not collected or refused by the recipient at the end of the retention period will be returned to Arboreshop.

If a new delivery is requested by the Buyer, new shipping charges will be invoiced.

Article 13 – Delivery Errors

The Buyer must check the condition of the parcel and, if possible, open it in the presence of the carrier.

The Buyer may make any reservations and claims, or even refuse the parcel upon delivery, if it appears to have been opened or bears obvious signs of deterioration.

The Buyer must notify the Seller of any claim for delivery error and/or non-conformity of the products in kind or quality with the indications on the order form on the day of delivery or at the latest the day after delivery. Any claim made after this deadline will be rejected.

The claim may be made, at the Buyer’s choice:

via the contact form on the Website: https://www.boutique.elysee.fr/fr/nous-contacter
by email: sav@boutique.elysee.fr

Any claim not made in accordance with the rules defined above and within the time limits cannot be taken into account and shall release the Seller from any liability toward the Buyer.

Upon receipt of the claim, the Seller will assign an exchange number for the product(s) concerned and will communicate it to the Buyer by email. Exchange of a product can only take place after allocation of the exchange number.

In the event of a delivery error or exchange, any product to be exchanged or refunded must be returned to the Seller in its entirety and in its original packaging, by Colissimo Registered, to the following address:

NEOLYS
Arboreshop – Boutique Élysée
607 Boulevard d’Italie
Parc d’activités de Parisud 1
77127 LIEUSAINT

Return costs are borne by the Buyer, except in the case of a defective product or an error in the products shipped.

Article 14 – Product Warranty

14.1 Statutory conformity guarantee and statutory guarantee against hidden defects

ARBORESHOP guarantees the conformity of all goods and products with the contract, enabling the Buyer to make a claim under the statutory conformity guarantee provided for in Articles L. 217-4 et seq. of the French Consumer Code or the guarantee against defects of the goods sold within the meaning of Articles 1641 et seq. of the French Civil Code.

In the event of implementation of the statutory conformity guarantee, it is recalled that:

the Buyer has a period of two (2) years from delivery of the goods to act;
the Buyer may choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L. 217-17 of the French Consumer Code;
the Buyer is exempt from proving the existence of the lack of conformity of the goods during the 6 or 24 months following delivery of the goods (as provided by law).

Furthermore, it is recalled that:

the statutory conformity guarantee applies independently of the commercial guarantee set out below;
the Buyer may decide to implement the guarantee against hidden defects of the goods sold within the meaning of Article 1641 of the French Civil Code. In such a case, the Buyer may choose between rescission of the sale or a reduction of the price in accordance with Article 1644 of the French Civil Code.

14.2 Commercial guarantee

The products sold are also covered by a commercial guarantee intended to ensure their conformity and providing for reimbursement of the purchase price, replacement or repair of the goods.

This does not cover defects caused by abnormal or improper use or resulting from a cause external to the intrinsic qualities of the products.

Products modified, repaired, integrated or added by the Buyer or any other person not authorised by the supplier of said product are excluded from the guarantees.

The foregoing provisions are without prejudice to the application of the statutory conformity guarantee in Article L. 217-4 of the French Consumer Code and the guarantee against defects of the goods sold in Articles 1641 et seq. of the French Civil Code.

The Buyer is expressly informed that the Seller is not the producer of all products presented within the meaning of Law No. 98-389 of 19 May 1998 on liability for defective products.

Article 15 – Right of Withdrawal

In accordance with the provisions of the French Consumer Code, the Buyer has a period of fourteen (14) business days from the date of delivery of their order to return any item that is unsuitable and request an exchange or refund without penalty, with the exception of return costs, which remain at the Buyer’s expense.

However, products must be returned in their original packaging and in perfect condition within fifteen (15) days of the Buyer’s notification to the Seller of the decision to withdraw.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) enabling them to be resold as new, and accompanied by the purchase invoice.

Damaged, soiled or incomplete products will not be accepted.

The right of withdrawal may be exercised online using the withdrawal form available on the website https://www.boutique.elysee.fr/historique-commandes and reproduced in Annex 2.

In this case, an acknowledgment of receipt on a durable medium will be immediately communicated to the Buyer. Any other method of withdrawal notification is accepted. It must be unambiguous and express the intention to withdraw.

In the event of exercise of the right of withdrawal within the period stipulated above, the price of the purchased product(s) and delivery costs shall be refunded.

Return costs are at the Buyer’s expense.

The exchange (subject to availability) or refund will be made within fourteen (14) days from receipt by the Seller of the products returned by the Buyer, under the conditions set out above.

Article 16 – Force Majeure

Any circumstances beyond the parties’ control preventing performance under normal conditions of their obligations shall be considered causes of exoneration of the parties’ obligations and shall lead to their suspension.

The party invoking the above circumstances must immediately notify the other party of their occurrence and of their cessation.

Shall be considered as force majeure or fortuitous events, in addition to those usually recognised by French courts and tribunals: blockage of means of transport or supply, earthquakes, fires, storms, floods, lightning, shutdown of telecommunications networks or difficulties specific to telecommunications networks external to clients, or unavailability of human resources due to a health crisis.

The parties shall consult to examine the impact of the event and agree on the conditions under which performance of the contract will be continued. If the force majeure event lasts more than three months, these Terms and Conditions may be terminated by the affected party.

Article 17 – Intellectual Property

All visual and audio elements of the Website, including the underlying technology used, are protected by copyright, trademark law and/or patents. These elements are the exclusive property of the Presidency of the French Republic, ARBORESHOP or its partners.

Any person who publishes a website and wishes to create a direct hyperlink to the Website must request ARBORESHOP’s authorisation. Such authorisation shall in no case be granted on a permanent basis. This link must be removed at ARBORESHOP’s request.

Hyperlinks to the Website using techniques such as framing or in-line linking are strictly prohibited. Any representation or reproduction, in whole or in part, of the Website and its content, by any process whatsoever, without the prior express authorisation of ARBORESHOP is prohibited and shall constitute infringement punishable under Articles L. 335-2 et seq. and Articles L. 713-1 et seq. of the French Intellectual Property Code.

The products, product photographs, and the photographs, graphic works, logos reproduced on the products themselves, and the trademarks appearing thereon presented on the Website are protected by copyright or by any other intellectual or industrial property right.

These rights are the exclusive property of the Seller, the Presidency of the French Republic or their partners worldwide. Reproduction of the above-protected elements, even in part, is strictly prohibited.

The products offered for sale on the Website reproduce graphic and plastic works protected by copyright and trademarks protected by trademark law and/or any other intellectual or industrial property right. It is the Buyer’s responsibility to comply with legislation and regulations relating to intellectual and industrial property in connection with their use of these products. Under no circumstances may the Seller be held liable for unlawful and/or infringing uses by the Buyer.

Acceptance of these GTCs shall be deemed recognition by the Buyer of the intellectual property rights of the Presidency of the French Republic, ARBORESHOP and its partners and an undertaking to respect them.

Article 18 – Data Protection

Personal data provided by the Buyer are necessary for processing the order and issuing invoices.

They may be communicated to the Seller’s partners responsible for execution, processing, management and payment of orders.

The Buyer has a permanent right of access, modification, rectification and objection with regard to information concerning them. This right may be exercised under the conditions and according to the procedures defined on the Website https://boutique.elysee.fr/.

The Buyer is deemed to have read and accepted the personal data processing policy by clicking the acceptance icon for such data.

Personal data protection is the subject of an annex to these GTCs (Annex 3).

Article 19 – Partial Invalidity

If one or more provisions of these Terms and Conditions are held to be invalid or declared as such pursuant to a law, regulation or following a final decision of a competent court, the other provisions shall remain in full force and effect.

Article 20 – No Waiver

The fact that one of the parties does not invoke a breach by the other party of any of the obligations referred to in these Terms and Conditions shall not be interpreted for the future as a waiver of the obligation in question.

Article 21 – Headings

In case of difficulties in interpretation between any of the headings at the beginning of the clauses and any of the clauses, the headings shall be deemed non-existent.

Article 22 – Contract Language

These Terms and Conditions are drafted in French. If they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.

Article 23 – Mediation

The Buyer may resort to conventional mediation, in particular with the Consumer Mediation Commission or with existing sectoral mediation bodies, or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.

In accordance with the provisions of the French Consumer Code concerning the amicable settlement of disputes, ARBORESHOP is a member of the FEVAD e-commerce mediation service (Fédération du e-commerce et de la vente à distance) whose contact details are as follows: Médiateur de la consommation FEVAD, BP 20015 – 75362 PARIS CEDEX 8 – https://www.mediateurfevad.fr. After prior written approaches by consumers to ARBORESHOP, the Mediator may be referred to for any consumer dispute not resolved. To find out how to refer a case to the Mediator, click here.

The procedure is free of charge for the consumer.

The mediator must be contacted (Never send original documents to the consumer mediator but photocopies or scans, and never send defective, disputed or return items to the consumer mediator) and the other party must be informed by registered letter with acknowledgement of receipt indicating the elements of the dispute.

As mediation is not mandatory, the Client or ARBORESHOP may withdraw from the process at any time. If mediation fails or is not considered, the dispute that could have been subject to mediation will be submitted to the competent court designated above.

Article 24 – Applicable Law

These Terms and Conditions are subject to French law, to the exclusion of the provisions of the Vienna Convention. This applies to both substantive and procedural rules. In the event of a dispute or claim, the Buyer shall first contact the Seller to seek an amicable solution.

Failing this, French courts shall have exclusive jurisdiction.

Annex 1 – Provisions relating to the statutory guarantees

Reproduction of Articles L. 217-4, L. 217-5, L. 217-12 and L. 217-16 of the French Consumer Code and reproduction of Articles 1641 and 1648 of the French Civil Code.

Article L. 217-4 of the French Consumer Code
The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.
It is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been made its responsibility by the contract or has been carried out under its responsibility.

Article L. 217-5 of the French Consumer Code
The goods conform to the contract:
1° If they are fit for the purpose usually expected of similar goods and, where applicable:
– if they correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
– if they present the qualities that a buyer may legitimately expect in view of public statements made by the seller, by the producer or by his representative, particularly in advertising or labelling;
2° Or if they present the characteristics defined by mutual agreement between the parties or are fit for any special use sought by the buyer, brought to the seller’s attention and accepted by the latter.

Article L. 217-12 of the French Consumer Code
The action resulting from a lack of conformity is time-barred after two years from delivery of the goods.

Article L. 217-16 of the French Consumer Code
Where the buyer requests from the seller, during the course of the commercial guarantee granted at the time of acquisition or repair of movable goods, a repair covered by the guarantee, any period of immobilisation of at least seven days shall be added to the remaining duration of the guarantee.
This period runs from the buyer’s request for intervention or from the availability of the goods for repair, if this availability is later than the request for intervention.

Article 1641 of the French Civil Code
The seller is bound by the guarantee on account of hidden defects in the thing sold which render it unfit for the use for which it was intended, or which so diminish its use that the buyer would not have acquired it, or would have paid a lesser price for it, had they known.

Article 1648 of the French Civil Code
The action resulting from redhibitory defects must be brought by the buyer within two years from the discovery of the defect.
In the case provided for by Article 1642-1, the action must be brought, under penalty of foreclosure, within one year from the date on which the seller can be discharged from apparent defects or lack of conformity.

Annex 2 – Withdrawal Form

To the attention of ARBORESHOP – ÉLYSÉE BOUTIQUE (to be returned completed by email to: sav@boutique.elysee.fr).

I hereby notify you of my withdrawal from the contract for the sale of the following good(s):

Ordered on: [to be completed]

Received on: [to be completed]

Consumer’s name: [to be completed]

Order number: [to be completed]

Consumer’s address: [to be completed]

Date: [to be completed]

Annex 3 – Processing of Personal Data

1. Collection of Personal Data

Protecting users’ personal data is one of our priorities.

For the purposes of the Privacy Policy, the terms “Personal Data” or “data” mean any information that identifies you directly or indirectly, in particular from the device used by the User, i.e., their computer, tablet or smartphone.

By using our Website, you acknowledge that you have read our Privacy Policy. In the event of a change in the conditions for processing your data, we will update our Privacy Policy.

ARBORESHOP has a data protection officer (DPO) who can be contacted regarding any questions about your Personal Data by email at: rgpd@arboresens.fr.

The User may exercise all their rights by emailing: rgpd@arboresens.fr.

When the User uses our Website and services, we may collect the following data about you:

last name, first name, title;
postal address(es);
information necessary for delivery (floor, access code, etc.);
date of birth;
email address;
IP address, device type, advertising identifier, browser used, internet provider;
telephone number;
password;
order history (e.g., purchase amounts, numbers and references of ordered products) and other data relating to monitoring the commercial relationship;
correspondence and/or telephone exchanges with our customer service;
transaction numbers;
history of visits and browsing (pages visited, preferred brands and/or products, links clicked, actions performed on the Website, time spent per page, etc.);
location information at the time of login and order confirmation;
bank card numbers, which are collected and processed via our payment management providers, under the conditions set out below; we also process a truncated part of your bank card numbers that does not allow a transaction to be carried out;
data enabling us to remember your preferred contact and communication preferences and your choices in terms of data processing and cookies.

This data is collected (i) when the User enters it in dedicated forms on our Website (when the User creates or completes their account, or when they fill in certain fields), (ii) when placing an order on our Website, (iii) during exchanges with our customer service, and (iv) more generally during login and browsing via cookies and trackers (see our cookie policy below).

If the User logs into our Website via Facebook authentication, we will also have access to their public profile information and, depending on the choices made via Facebook, to the email address provided on Facebook.

2. Use of Personal Data

On the basis of the contract between the User and ARBORESHOP and/or our legitimate interest, data are processed for the following purposes:

You can set your preferences regarding communications, cookies and data.

Personal data collected from Users are intended to provide the Website’s services, improve them and maintain a secure environment. More specifically, the uses are as follows:

access to and use of the Website by the User;
managing orders and delivery of products and/or services ordered on our Website;
managing customer relations and satisfaction;
managing the operation and optimisation of the Website;
organising the conditions for use of payment services;
handling requests relating to the exercise of your rights over your personal data;
managing any disputes and claims;
managing transactions and combating fraud (e.g., implementing security measures including combating bank card fraud);
prevention and detection of fraud, malware and management of security incidents; verification, identification and authentication of data transmitted by the User;
providing user support.

On the basis of the User’s consent, their data are also processed for the following purposes:

receiving personalised and exclusive offers based on the User’s profile and browsing (e.g., welcome offers, birthday offers, tailored exclusives);
carrying out analyses and measurements to improve the relevance and ergonomics of our Website;
enjoying a personalised browsing experience;
enabling the User to communicate with other Users of the Website;
providing personalised advertising services, for our account or that of our partners, on our Website or on third-party media, according to the User’s profile and browsing;
sharing information on social networks;
personalising services by displaying advertisements based on the User’s browsing history, according to their preferences;
sending commercial and advertising information, according to the User’s preferences.

a. Sharing Personal Data with Third Parties

Personal data may be shared with third-party companies in the following cases:

when the User uses payment services; to implement these services, the Website works with third-party banking and financial companies with which it has contracts;
when the User publishes information in public comment areas of the Website;
when the User authorises a third-party website to access their data;
when the Website uses service providers to: provide user support, advertising, payment services and delivery services; provide our services by handling, under our control, all or part of the processing of your data, including our hosting provider needed to store all your data;
ensuring the management and security of payments made on our Website;
services for storage, preparation, delivery of our products and management of returns of these products;
these providers have limited access to User data as part of performing these services and have a contractual obligation to use them in accordance with the applicable regulations on the protection of personal data;
if required by law, the Website may transmit data to respond to claims made against it and to comply with administrative and judicial procedures;
if the User has given prior consent;
if the Website is involved in a merger, acquisition, asset sale or insolvency proceedings, it may transfer or share all or part of its assets, including personal data. In such a case, Users will be informed before personal data is transferred to a third party;
if ARBORESHOP ends the Élysée boutique activity, it may transfer or share all or part of its assets, including personal data, to the Presidency of the Republic or a potential acquirer. In such a case, Users will be informed before personal data is transferred to a third party.

b. Transfer of Personal Data

In most cases, there is no transfer of data outside Europe and the Website does not transmit your personal data except:

if the Website must share this information with third parties to provide the service you request; or
if the Website is required by a judicial authority or any other administrative authority to disclose the information; or
if you have given your prior consent to the sharing of this information.

In such cases, the transfer of your personal data outside Europe will be carried out by implementing appropriate safeguards and preserving the security of your data. We contractually require these recipients to implement the measures necessary to ensure the same level of protection as that required by European data protection regulations.

Transfers of data outside the European Union may in particular take place for the management of customer relations by our logistics partners, such as to the United States.

Thus, if, due to the organisation of the company responsible for the Website, the transfer of data is made to the United States, the User authorises the Website to transfer, store and process their information in the United States. The laws in force in this country may differ from those applicable in the User’s place of residence within the European Union. By using the Website, the User consents to the transfer of their personal data to the United States.

c. Security and Confidentiality

The Website implements organisational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorised access. However, the internet is not a completely secure environment and the Website cannot guarantee the security of information transmission or storage on the internet.

Transactions are confidential, encrypted and protected thanks to the SSL (Secure Sockets Layer) protocol. When paying for your order by bank card, the transaction is between you and bank SG, recognised for their reliability in online transactions.

We use several mechanisms to combat fraud:

When you click the “Validate” button when placing your order, our bank checks the validity of the bank card number and ensures that it is not opposed;
We also use a program called “3D Secure” designed to combat fraud. At the time of online payment, you may be required to identify yourself before finalising the transaction (via a redirection to your bank’s website, via receipt of an SMS or via personal questions such as date of birth, postcode, etc.);
Finally, we have implemented an automated system to combat bank card fraud. Thus, we may carry out checks aimed at ensuring the reality of your identity and address. In this context, we may verify the information you provide to us (such as: last name, first name, email address, delivery address, etc.) as well as the IP address used, your order and transaction history, the characteristics of the order concerned and, finally, the bank card used (type, country of issue and partial numbers communicated by banking and payment institutions, consisting only of the first four digits and the last two, as well as its expiry date). Where applicable, we may ask you to email us a copy of the front of your identity document as well as proof of address less than three (3) months old. These documents are not kept beyond the time necessary for verification and are not disclosed to third parties. We reserve the right to cancel the order concerned and block the account. If the requested supporting documents are not received within the allotted time, we will cancel the order but will not block your account. You will be notified of the foregoing by email.

You must enter your bank details for each order in the fields provided when placing your order. However, and only if you give us your consent, these bank details will be stored securely by the payment management providers selected by ARBORESHOP in order to be used for future payments on the Website. To do this, simply check the “Remember my information” box at the time of payment.

You may at any time request the deletion of the saved bank card:

by going to the “My personal information” section, then “My saved cards”, and clicking the small cross; or
by writing to us at the following email address: rgpd@arboresens.fr

d. Social Networks

ARBORESHOP is present on many social networks such as Facebook and Instagram. The User can find them on our Website in several places:

When logging into our Website via your Facebook account. As indicated above, we will then have access to your public profile information and, depending on the choices the User has made via Facebook, to the email address provided on Facebook. However, we will never post anything on the Facebook profile;
When the User chooses to share our sales on social networks via dedicated buttons.

Each social network has its own privacy policy and provisions relating to the processing of Personal Data, which we invite the User to consult.

e. Confidentiality and Password

The account must be personal and the User must not disclose their password to any third party. Likewise, the login and unsubscribe links in emails sent personally to the User must not be disclosed or forwarded to third parties.

f. Data Retention

Subject to the specific provisions on bank card numbers and anti-fraud measures set out above, Personal Data are kept in our active database for a maximum of two (2) years from your last activity on the Website, i.e., from either:

the last purchase;
the last visit to our Website, provided you logged into your account and browsed our pages;
the last contact from the User with our customer service.

Some Personal Data are kept for shorter periods: a maximum of 90 days for location data; a maximum of 30 days for recordings of your telephone exchanges with customer service.

Deletion of data from our active database will be followed by an intermediate archiving period for certain Personal Data in order to meet our legal, accounting and tax obligations and also to manage your complaints and requests relating to possible guarantees, within the applicable limitation periods.

In accordance with the following section, the User may at any time request deletion of all or part of their data, object to their processing or request limitation of their processing. A request to delete their account and/or Personal Data will result in deletion of their data from our active database and retention in intermediate archiving of certain Personal Data as indicated above.

g. Exercising Users’ Rights

In application of the regulations applicable to personal data, Users have the following rights:

they may update or delete their data by logging into their account and configuring the account settings;
access their data, request rectification or portability;
withdraw their consent for the future for all or part of the relevant processing, or object to the processing of their data or request limitation thereof;
they may delete their account by writing to: contact@boutique.elysee.fr. Note that information shared with other Users, such as forum posts, may remain publicly visible on the Website even after the account is deleted;
they may exercise their right of access to know their personal data by writing to: contact@boutique.elysee.fr. In this case, before exercising this right, the Website may request proof of the User’s identity in order to verify its accuracy;
if personal data held by the Website are inaccurate, they may request that information be updated by writing to: contact@boutique.elysee.fr;
Users may request deletion of their personal data, in accordance with applicable data protection laws, by writing to: contact@boutique.elysee.fr.

Users can also set their choices regarding communications, cookies and data processing by logging into their personal account and configuring the account settings.

They can also exercise all their rights by emailing contact@boutique.elysee.fr or by mail to the following address, specifying:

their last name, first name, email address;
the subject of their request;
the address to which the response should be sent.

ARBORESHOP may request proof of identity and will respond to the User within a maximum period of one (1) month from receipt of the request.

In case of no response or an unsatisfactory response, the User also has the right to lodge a complaint with a supervisory authority:

• In France, the CNIL: https://www.cnil.fr/

Post mortem:

In the event of death, the trusted third party designated or, failing that, the User’s heirs may also exercise the User’s rights on their behalf. They may also issue instructions concerning the storage, deletion and communication of data after death. They may communicate their post-mortem instructions and exercise their rights by emailing contact@boutique.elysee.fr or by mail to the following address, specifying:

their last name, first name, email address;
their post-mortem instructions;
the address to which the response should be sent.

ARBORESHOP may also request proof of identity.

h. Changes to this Clause

The Website reserves the right to make any changes to this personal data protection clause at any time. If a change is made to this clause, the Website undertakes to publish the new version on its site. The Website will also inform Users of the change by email, at least fifteen (15) days before the effective date. If the User does not agree with the terms of the new version of the personal data protection clause, they may delete their account.

Cookies, SDKs and Other Trackers

We use cookies, SDKs and other tags on our Website (collectively “Cookies”).

Cookies implemented are installed by us (“first-party” cookies) or issued by our Partners (“third-party” cookies).

Cookies are of several types and serve different purposes:

Necessary functional cookies: cookies that enable the Website to function, use our Website services, remember information entered on our Website (e.g., access to your account or cart contents) and secure your transaction;

Personalisation cookies: cookies that enable a personalised browsing experience based on your use. They allow us to customise the display of the Website according to the products and services you have previously viewed and thus to tailor content to your interests;

Advertising cookies: cookies that enable us and our partners (e.g., social networks) to offer you personalised advertising tailored to your interests and profile, in real time, during your browsing on the internet and social networks. They also make it possible to diversify the advertising addressed to you. If you choose “no”, you will still receive advertising, but it will not be personalised to your profile;

Analytics cookies: cookies that enable analysis of browsing to measure the audience of the Website and the services and products offered, conduct studies and analyses on our clients and improve the Website and its relevance. These cookies allow us to know volumes, traffic and measure Website performance (for example, to identify the private sales that attract the most members, the most viewed products, etc.).

Geolocation: cookies that enable us to know your location at login and order confirmation, allowing us and our partners to send you targeted advertising tailored to your location.

You can consult the list of Cookies on the Website here. We also invite you to consult our Partners’ cookie and personal data policies on their respective websites.

You are in control of Cookies (excluding necessary functional cookies). When you register, you can accept or refuse advertising, analytics, personalisation and geolocation cookies. In addition, in accordance with regulations, we periodically collect your consent regarding cookies (excluding necessary functional cookies).

You can also set your cookie preferences at any time (i) in your browser or (ii) directly using the tool developed by boutique.elysee.fr.

You can also set your cookie choices via your browser: Below are examples of how to manage your Cookies depending on your browser. The configuration of each browser is described in the browser’s help menu. A few examples:

• For Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies

In the Internet Explorer menu, go to “Internet Options”;
In the “Privacy” tab, click the “Advanced” button;
Check “Override automatic cookie handling”;
Then select: “Accept” for internal cookies, and “Block” for third-party cookies;
Save changes by clicking “OK”.

• For Safari™: http://docs.info.apple.com/article.htlm?path=Safari/3.0/fr/9277.htlm

In the Safari menu, select “Preferences”;
Go to the “Security” tab;
Under “Accept cookies”, select “Only from sites I visit”.

• For Chrome™: http://support.google.com

In the Chrome menu, select “Settings”;
Click “Show advanced settings”;
Go to the “Privacy” section;
Click the “Content settings” tab;
In the “Cookies” section (first section), check “Block third-party cookies and site data”;
Save changes by clicking “OK”.

• For Firefox™: http://support.mozilla.org

On the Firefox home page, click the “Settings” tab;
Select the “Privacy” panel;
In the “History” area, for “Retention rules”, select “Use custom settings for history”;
In the drop-down “Accept third-party cookies”, select “Never”;
Save your changes by clicking “OK”.

For other browsers and mobile devices, please visit the official website of the browser or device manufacturer, or consult the documentation provided.